Refund policy

Refund and Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at studio@lacefleur.com with your order number and the reason for the return. Returns must be sent to:

Odermaiss OÜ, Tähe tänav 16-15, 48307 Jõgeva, Estonia Tel: +372 518 9294

If your return is accepted, we will send you detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return Shipping Costs

The cost of returning an item is paid by the customer. This applies to all returns made because you changed your mind, ordered the wrong size or colour, or are not satisfied with the item for any other reason not caused by us.

You are responsible for arranging your own return shipping, using a carrier of your choice.

We recommend using a tracked service and keeping your proof of postage. We are not responsible for return parcels that are lost or damaged in transit before they reach us.

We cover the return shipping cost when the item is defective, damaged on arrival, not as described, or when we sent you the wrong item. In these cases, please contact us before sending the item back — we will reimburse your return shipping cost, and no shipping charges will be deducted from your refund.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. Photographs of the item and its packaging help us resolve these cases faster.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including perishable goods, custom or personalised items, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The 14-day period begins on the day you, or a third party nominated by you, take physical possession of the goods.

Your item must be in the same condition as received, with tags and original packaging. You may be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

You will bear the direct cost of returning the goods.

Where you exercise this right of withdrawal, we will refund the purchase price together with the standard delivery cost you originally paid. If you chose a delivery option more expensive than our standard delivery, we refund the standard rate only.

To exercise your right of withdrawal, please inform us of your decision by a clear statement sent to studio@lacefleur.com before the 14-day period expires.

Customs Duties and Import Taxes

For orders delivered outside the European Union, any import duties, customs charges, or local taxes paid on delivery are set and collected by your national authorities, not by us, and cannot be refunded by Lacefleur. You may be able to reclaim them directly from your customs authority when the goods are exported back to us. Any customs or handling charges incurred on the return shipment are the responsibility of the customer.

Refunds

We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days, less any return shipping costs described above. Please remember it can take some additional time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since your return was approved, please contact us at studio@lacefleur.com